Find all the answers to your questions about Mimsha and its features.
Welcome to MIMSHA: Your Trusted International Shipping Solution!
Our revolutionary platform connects travelers and shippers for an easy, fast, cost-effective and secure parcel shipping experience .
We believe in creating lasting connections, we are a global community , a virtual family where trust and security are the key words .
At MIMSHA, we are deeply committed to ESG (Environmental, Social and Governance) principles , aiming to create a positive impact in the world.
We aspire to make every user feel like they are entrusting their packages to a member of their own family, strengthening bonds and connecting communities around the world .
We are building a world where express parcel delivery is synonymous with efficiency, security and personalization based on a strong community.
Join us on this exciting journey towards a future where sharing and trust redefine the way packages are sent across the globe!
MIMSHA is a completely free application and it connects you in a personalized, secure, economical and environmentally friendly way with travelers internationally.
Are you a frequent traveler?
You can become a MIMSHA Traveler and take advantage of the opportunity to provide a service by transporting packages for individuals while making your own trip profitable.
By becoming a MIMSHA Traveler, you are doing something for the planet by reducing your greenhouse gas emissions.
Need to send a parcel?
You can enjoy a way to deliver your parcels safely and save up to 70% on shipping costs.
Join the MIMSHA community by downloading the mobile application
To register you can download the application on the App Store or Google Play, it is completely free!
Once the application is on your phone, you have 3 options for creating your account on MIMSHA:
Via your Google account
Via l’Apple ID
Via the registration form with an email
Still can’t register?
Take care to check:
That you do not already have a MIMSHA account associated with the same email address
That there are no typos in the email address entered.
That you have checked the boxes relating to the general conditions of use and the Privacy Policy
You have passed the registration stage;
Welcome to MIMSHA!
The most important step after creating your account is to validate your profile to be able to fully use the application.
Our verification software is 100% secure and will verify the authenticity of your profile.
Take your identity document with you and follow the steps.
Confirm your phone number, you will receive a verification code by SMS
And there you have it, you can access the app’s ads, and create your own shipping or transport ad!
Important Note
It is forbidden to have multiple accounts on MIMSHA.
So do not click on Continue with Google if you already have a MIMSHA account because you risk being blocked.
For any further information, contact us at care@mimsha.app
Our teams will respond to you as soon as possible.
At MIMSHA, we care that our users feel safe using the application.
To do this, we ensure that the interlocutors are reliable via several points:
We verify the identity of each registered person
If your profile is not verified, there is no possibility to post an ad or transport a package.
A review system
Traveler profiles are also provided with reviews after each transaction, the reviews are left by the senders directly.
⚠️ Have you noticed abnormal behavior?
How to report abnormal behavior?
For any further information, contact us at care@mimsha.app
Please note that packaging is the responsibility of the owner of the goods, i.e. the sender.
As a reminder, you must bring your opened package to the appointment.
Our tips for good packaging:
MIMSHA suggests that you carefully pack your package in a box.
Stabilize any objects or items that may move during transport using bubble wrap or crumpled sheets of paper.
Use tape to prevent any movement or collision of objects during travel.
Close the package definitively in the presence of the Traveler in order to confirm the contents together.
For any further information, contact us at care@mimsha.app
Our teams will respond to you as soon as possible.
Payment methods available on the application
For Senders: Bank card.
Payment is made when the traveler validates the pick-up, and the debit is made on the day your package is delivered.
by the traveler to your recipient
For Travelers: You must add your RIB from your profile tab “my payment information”
For GDPR reasons we cannot add it for you, but do not hesitate to contact us to confirm the last 4 digits.
How to save my bank details
How long are my bank details stored?
Your bank card details are kept by our payment service provider until full payment is made and, for proof purposes in the event of a claim, for 13 months, or 15 months if it is a deferred debit payment card.
Add your contact details for money transfers
It is important to enter your bank details carefully to ensure that the funds arrive in your bank account.
Please note that your IBAN cannot be used on another MIMSHA account.
Here’s how to add your details:
Go to your “Profile” tab.
Select “Payment methods & banking information”.
Click on add at the bottom of the page to “add” your bank details.
Enter the required details and save them. They will be kept for future transfers.
For GDPR reasons we cannot add your banking information for you, we invite you to take the time to fill in the information to avoid making mistakes.
Please note!
Identity verification is mandatory to access the use of the application.
This will be unusable until this verification has been successfully completed.
For any further information, contact us at care@mimsha.app
Thank you for being part of the MIMSHA community and for using the application to transport a package!
Once you have met the recipient, you must confirm the delivery together.
The recipient will send you a unique code that you will validate in the application’s Chat, this triggers the process.
The sender has 48 hours after validation to report a dispute, if nothing is reported, the payment is launched after the 48-hour deadline.
The transfer will be sent directly to your bank account previously registered on your profile!
How do I register my bank details?
The time may vary from 5 to 10 days depending on interbank delays.
For any further information, please contact care@mimsha.app
We are delighted that you have chosen MIMSHA to send your package!
When you post your ad, payment is not immediate, but be careful, the price cannot be changed once the ad is posted.
Once you have found your Traveler, you can communicate via the app’s chat and reach an agreement with the Traveler for the meeting date to entrust them with your package.
Once the date is found, the amount will be blocked and will only be debited when the package is delivered by the Traveler.
For any further information, contact us at care@mimsha.app
To register you can download the application on the App Store or Google Play, it is completely free!
Once the application is on your phone, you have 3 options for creating your account on MIMSHA:
Via your Google account
Via l’Apple ID
Via the registration form with an email
Still can’t register?
Take care to check:
That you do not already have a MIMSHA account associated with the same email address
That there are no typos in the email address entered.
That you have checked the boxes relating to the general conditions of use and the Privacy Policy
You have passed the registration stage;
Welcome to MIMSHA!
The most important step after creating your account is to validate your profile to be able to fully use the application.
Our verification software is 100% secure and will verify the authenticity of your profile.
Take your identity document with you and follow the steps.
Confirm your phone number, you will receive a verification code by SMS
And there you have it, you can access the app’s ads, and create your own shipping or transport ad!
Important Note
It is forbidden to have multiple accounts on MIMSHA. So do not click on Continue with Google if you already have a MIMSHA account because you risk being blocked.
For any further information, contact us at care@mimsha.app
Our teams will respond to you as soon as possible.
How does it work?
Verifying your profile is quick and easy, and takes place in 2 steps.
To begin, go to your “Profile” tab and then to the “My Documents” tab .
Identity document
MIMSHA uses identity document recognition technology using facial recognition by Biometrics and scanning of your document.
⚠️ Verification of your documents may take a few minutes. Please be patient, they will be validated soon.
Phone number
That’s it, your profile is a verified profile, you can now use Mimsha.
Thank you for your trust!
If you encounter any difficulty, do not hesitate to contact customer service care@mimsha.app
The importance of your profile picture cannot be overlooked.
This is the first glimpse you give to MIMSHA users,
so it is essential to build trust between users.
All you have to do is go to your “Profile” tab and then to “My personal information”.
Finally, you have to click on the circle where your photo will be.
You can select a photo from your gallery on your mobile or you can take
a selfie directly.
Add a photo:
Good quality
Preferably from the front
About you (avoid photos of your pets, objects or other)
Add your contact details for money transfers
It is important to enter your bank details carefully to ensure that the funds arrive in your bank account.
Please note that your IBAN cannot be used on another MIMSHA account.
Here’s how to add your details:
Go to your “Profile” tab.
Select “Payment methods & banking information”.
Click on add at the bottom of the page to “add” your bank details.
Enter the required details and save them. They will be kept for future transfers.
For GDPR reasons we cannot add your banking information for you, we invite you to take the time to fill in the information to avoid making mistakes.
Please note!
Identity verification is mandatory to access the use of the application.
This will be unusable until this verification has been successfully completed.
For any further information, contact us at care@mimsha.app
Claims and Compensation Process:
Declaration of Dispute
The sender has a strict deadline of 48 hours from the receipt of the package by the recipient to declare a dispute. After this deadline, any request not submitted within the prescribed time limit will be considered inadmissible.
Object of protection
This protection is intended to compensate the sender for the material value of the products entrusted for damage, loss, destruction or theft while they are under the responsibility of the Traveler. The protection applies at all times and places from the time the products were entrusted to the Traveler until the product is handed over to the recipient. The protection is granted on the condition that the Products are under the permanent control of the Traveler.
Inadmissibility without justification
The sender must provide all evidence of damage or missing items, otherwise the claim will be inadmissible.
Required Supporting Documents
Supporting documents include copies of original invoices, photos of damage, correspondence on reservations made, and in the event of an undelivered package, a certificate of non-delivery from the Traveler.
For stolen products, filing a complaint is essential.
Non-Compensable Products
It is imperative to refer to the list of unprotected and unauthorized products, for which no compensation will be possible.
Compensation
Payments to the sender are made with a deduction of 10% of the value of the Product. Compensation is based on the invoice value for new products and on the replacement value deducted, up to 50%, for used products.
Standard protection
Standard protection is offered for any product up to 150 euros in value. Beyond this value, protection becomes mandatory for all shipments, ensuring the safety of the items being shipped, allowing users to customize their level of coverage based on the value of their items. Protection fees vary depending on the value range selected, providing flexibility tailored to the specific needs of each shipment.
Compensation Ceiling
A compensation ceiling per package is set at €1,000.
For any further information, contact us at care@mimsha.app
Our Sender users have the ability to leave a review of travelers through stars and comments.
This system allows us to bring more immersive transparency and trust to our Traveler profiles.
How to leave a review?
Once the delivery is made, the Sender has the possibility to leave a review from the conversation directly.
Each review consists of a choice of the number of stars and a comment.
⚠️ Please note: It is not possible to give a review on members with whom no transaction has taken place.
To leave a review:
Once the transaction is complete, the option to leave a comment appears directly in the chat.
Choose the number of stars you want to award. The lower the number of stars, the more you indicate dissatisfaction with the experience
Once you have chosen the stars, you will have the opportunity to add a comment to better personalize the experience.
Once published, the review will be visible to the entire community on the Traveler’s profile.
Tips for choosing your grade:
1-2 stars
Unsatisfactory transaction (e.g. the Traveler was not present at the appointment on time, the package is damaged).
3 stars
Neutral. Some things could be improved.
4-5 stars
Very good or excellent experience.
For any further information, contact us at care@mimsha.app
We are very sad to hear that you want to leave us 😥
We hope to see you again soon!
If you wish to delete your account, we invite you to go to your application in your “Profile” tab then “My personal information”, at the bottom of the page you will find the “Delete my account” button, all you have to do is click on it.
Processing time may take up to 48 hours.
If you encounter a technical problem, you can contact our support by email at care@mimsha.app
Thank you for choosing MIMSHA to send your package!
Can I contact a Traveler without registering?
As a reminder, you cannot contact a Traveler until you have created your account and it is validated.
How to verify my profile
Where to find the Travelers?
You can find Travelers around you in the “Explore” tab then in “Travelers”
Our advice for an exchange with Travelers
Give as much detail as possible about the package you wish to entrust to him, but do not transmit any information that is too personal.
Be respectful during your exchanges because it is the Traveler who will deliver your package!
Be flexible about the meeting place and date to deliver your package
For any further information, contact us at care@mimsha.app
Thank you for choosing MIMSHA to send your package!
As a reminder, your profile must be 100% verified to access the use of the platform.
We invite you to read this article to learn more How to verify my profile
How does it work?
To send your package, nothing could be simpler!
Go to your application “My ads” tab.
Choose “Send a package” where the different steps will be presented:
What do you want to send?
Destinations & Date
Photos & Informations
Summary of your ad
Our tips for your ad
For any further information, contact us at care@mimsha.app
You finally no longer need to send your package?
We hope you have found the solution that suits you best, and that you will soon consider using MIMSHA!
In the meantime, if you want to delete your ad, just go to the “my activities” category and then to the “my ads” tab.
You can click on the ad in question, and at the bottom of the page you will have a “Delete” button.
Did you forget to provide some information?
Unfortunately, it is not possible to modify your ad at the moment!
We invite you to delete your ad and re-post an updated one.
For any further information, contact us at care@mimsha.app
You can no longer find your unique code and your Traveler is arriving soon at your recipient’s?
Rest assured!
Your unique code is still visible and available in your conversation with the Traveler.
It is located just after the photo of your package in the bubble “Your transaction has been settled!”
Please note that packaging is the responsibility of the owner of the goods, i.e. the sender.
As a reminder, you must bring your opened package to the appointment.
Our tips for good packaging:
MIMSHA suggests that you carefully pack your package in a box.
Stabilize any objects or items that may move during transport using bubble wrap or crumpled sheets of paper.
Use tape to prevent any movement or collision of objects during travel.
Close the package definitively in the presence of the Traveler in order to confirm the contents together.
For any further information, contact us at care@mimsha.app
We are delighted that you have chosen MIMSHA to send your package!
When you post your ad, payment is not immediate, but be careful, the price cannot be changed once the ad is posted.
Once you have found your Traveler, you can communicate via the app’s chat and reach an agreement with the Traveler for the meeting date to entrust them with your package.
Once the date is found, the amount will be blocked and will only be debited when the package is delivered by the Traveler.
For any further information, contact us at care@mimsha.app
Can I contact a sender without registration?
As a reminder, you cannot contact a sender until you have created your account and it is validated.
How to verify your profile
Where to find the senders?
You can find senders around you in the “Explore” tab then in “Packages”
Our advice for exchanging with senders
Be respectful in your exchanges.
Be flexible about where and when you meet.
Do not transmit personal information.
For any further information, contact us at care@mimsha.app
As a reminder, your profile must be 100% verified to access the use of the platform.
How to verify my profile
Our tips for your ad
We recommend that you put a photo on your profile to reassure senders
(What is a good profile picture)
If you are going from point A to point B, remember to also post your trip from point B to point A to optimize your visibility!
Be flexible about the date and location of the meeting.
Feel free to include useful information for appointments in your ad description, but do not include any personal information.
For any further information, contact us at care@mimsha.app
You finally no longer have a trip?
If you want to delete your trip, simply go to the “my activities” category then to the “my trips” tab.
You can click on the ad in question, and at the bottom of the page you will have a “Delete” button
Did you forget to provide some information?
Unfortunately, it is not possible to modify your ad at the moment!
We invite you to delete your ad and re-post an updated one.
Are you experiencing a travel issue while a transaction is in progress?
How to prevent an unforeseen event during the journey?
For any further information, contact us at care@mimsha.app
A trip initially corresponds to the transport of a single package, however Mimsha does not limit you in the quantity!
I can’t make the trip: what should I do?
When you have an impediment and can no longer ensure your transport, we invite you to notify the sender as quickly as possible via Chat, because they are the main person concerned!
If you therefore need to cancel the operation, we recommend that you delete your transport ad.
We hope that you will soon be able to use MIMSHA for your future journeys!
How to prevent an unforeseen event during the journey?
The pattern remains the same, always notify your sender so that you can initially resolve the issue together, but do not hesitate to notify the MIMSHA team by email at care@mimsha.app so that we can support you!
Thank you for being part of the MIMSHA community and for using the application to transport a package!
Once you have met the recipient, you must confirm the delivery together.
The recipient will send you a unique code that you will validate in the application’s Chat, this triggers the process.
The sender has 48 hours after validation to report a dispute, if nothing is reported, the payment is launched after the 48-hour deadline.
The transfer will be sent directly to your bank account previously registered on your profile!
How do I register my bank details?
The time may vary from 5 to 10 days depending on interbank delays.
For any further information, please contact care@mimsha.app
At MIMSHA, we care that our users feel safe using the application.
To do this, we ensure that the interlocutors are reliable via several points:
We verify the identity of each registered person
If your profile is not verified, there is no possibility to post an ad or transport a package.
A review system
Traveler profiles are also provided with reviews after each transaction, the reviews are left by the senders directly.
⚠️ Have you noticed abnormal behavior?
How to report abnormal behavior?
For any further information, contact us at care@mimsha.app
At Mimsha, we are committed to creating a community of trust!
To enable you to send and transport your parcels safely, we have set up:
Verification of community members’ email addresses and phone numbers.
2. Verifying their identity How do I verify my profile?
3. A review and rating system that helps assess member reliability.
4. A partnership with parcel protection for the duration of the journey.
If you have witnessed abnormal or reprehensible behavior or if an ad does not seem normal, we invite you to let us know as quickly as possible so that we can take the necessary action. You can contact us at care@mimsha.app
Claims and Compensation Process:
Declaration of Dispute
The sender has a strict deadline of 48 hours from the receipt of the package by the recipient to declare a dispute. After this deadline, any request not submitted within the prescribed time limit will be considered inadmissible.
Object of protection
This protection is intended to compensate the sender for the material value of the products entrusted for damage, loss, destruction or theft while they are under the responsibility of the Traveler. The protection applies at all times and places from the time the products were entrusted to the Traveler until the product is handed over to the recipient. The protection is granted on the condition that the Products are under the permanent control of the Traveler.
Inadmissibility without justification
The sender must provide all evidence of damage or missing items, otherwise the claim will be inadmissible.
Required Supporting Documents
Supporting documents include copies of original invoices, photos of damage, correspondence on reservations made, and in the event of an undelivered package, a certificate of non-delivery from the Traveler.
For stolen products, filing a complaint is essential.
Non-Compensable Products
It is imperative to refer to the list of unprotected and unauthorized products, for which no compensation will be possible.
Compensation
Payments to the sender are made with a deduction of 10% of the value of the Product. Compensation is based on the invoice value for new products and on the replacement value deducted, up to 50%, for used products.
Standard protection
Standard protection is offered for any product up to 150 euros in value. Beyond this value, protection becomes mandatory for all shipments, ensuring the safety of the items being shipped, allowing users to customize their level of coverage based on the value of their items. Protection fees vary depending on the value range selected, providing flexibility tailored to the specific needs of each shipment.
Compensation Ceiling
A compensation ceiling per package is set at €1,000.
For any further information, contact us at care@mimsha.app
In application of decree 242 bis of the General Tax Code in France, we invite you to consult the following links to the websites of the administration and social security organizations to learn more about your tax and social obligations:
For informational purposes, your activity on MIMSHA must be declared to the French tax authorities if you have generated more than €3,000 in revenue OR more than 20 transactions on the platform over the entire calendar year.
If in doubt, do not hesitate to contact the financial center to which you are attached.
For users outside of France, please refer to the relevant tax and social security regulations applicable in your country.
For further information, please contact us at care@mimsha.app
MIMSHA’s purpose, in France and abroad, is to bring together individuals making journeys by any means of land, sea or air transport who have free storage space in their luggage, containers or any other storage space, and individuals interested in transporting parcels on the same journey who wish to use these spaces to have parcels delivered on the said journey. MIMSHA is a platform that brings together private individuals who wish to provide each other with a private delivery service, using the means of transport of their choice, taking advantage of a trip that would have taken place anyway. MIMSHA is not a party to a contract of carriage, nor is it a professional carrier, nor an auxiliary, nor a forwarding agent, nor a postal operator.
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